Last Updated: January 2026

Company: Manhattin Inc. ("Manhattin", "we", "our", "us") Website: https://www.manhattin.com Contact Email: info@manhattin.com Registered Office: Montreal, Quebec, Canada

1. Introduction

Manhattin Inc. ("Manhattin") provides a Software-as-a-Service (SaaS) platform that enables landlords, property managers, tenants, and service providers to manage leases, payments, maintenance requests, operational data, and communications efficiently (the “Platform”).

Manhattin is committed to protecting the privacy and security of personal information in accordance with applicable privacy laws, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25)
The General Data Protection Regulation (GDPR), where applicable

This Privacy Policy explains how Manhattin collects, uses, stores, discloses, and protects personal information.

2. Scope

This Privacy Policy applies to personal information collected through:

The Manhattin web application and related services
Communications with Manhattin (email, support requests, onboarding, or feedback)
Integrations, APIs, and third-party services connected to the Platform

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following categories of personal information:

Account Information: name, email address, phone number, role, and organization
Tenant and Lease Information: lease terms, rent amounts, unit details, addresses, move-in and move-out dates
Payment and Billing Information: billing addresses, invoices, and transaction records (payment details are processed by third-party providers)
Identification and Verification Documents: government-issued identification or proof of address where required
Communications: messages sent via email, in-app chat, or support channels
Uploaded Content: documents or files uploaded to the Platform

3.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

Technical Data: IP address, device identifiers, browser type, operating system, and access timestamps
Usage Data: pages viewed, features used, and session activity
Cookies and Similar Technologies: used for authentication, security, analytics, and user preferences
System and Security Logs: records related to system performance, access events, and security monitoring

3.3 Information from Third Parties

We may receive limited information from:

Payment processors (e.g., Stripe, PayPal, Plaid)
Identity verification services
Property management platforms, channel managers, or business partners
Publicly available sources (e.g., government or property registries)
Artificial intelligence service providers, including OpenAI and xAI, when you use AI-assisted features

4. Use of Artificial Intelligence (AI) Services

Manhattin integrates artificial intelligence services, including OpenAI and xAI, to support features such as automation, document analysis, content generation, and conversational assistance.

When AI-assisted features are used:

Text or data submitted by users may be transmitted to OpenAI or xAI for processing
Data is transmitted solely to perform the requested functionality
Manhattin does not permit AI providers to use submitted data to train public models
Personally identifiable information is minimized or anonymized where reasonably possible prior to transmission
Data transmitted to AI providers is not retained by Manhattin beyond what is necessary to deliver the service

Users may choose not to use AI-assisted features where available.

5. How We Use Personal Information

Manhattin uses personal information to:

Provide, operate, and maintain the Platform
Manage user accounts, subscriptions, and billing
Facilitate communication between tenants, landlords, and property managers
Process transactions and generate records
Improve platform functionality and user experience
Enable integrations with third-party services
Detect, prevent, and investigate fraud, misuse, or security incidents
Comply with legal and regulatory obligations
Provide customer support and technical assistance
Send service-related and marketing communications (where permitted by law)

Manhattin does not sell or rent personal information.

6. Legal Basis for Processing

Where required by law, Manhattin relies on the following legal bases:

Contractual Necessity: to provide requested services
Legal Obligation: to comply with applicable laws and regulations
Legitimate Interests: to operate, secure, and improve the Platform
Consent: for marketing communications, cookies, or optional processing activities

7. Disclosure and Sharing of Information

Manhattin may disclose personal information to:

Service providers and subprocessors supporting hosting, analytics, payments, communications, and AI processing
Business partners or integrations enabled by users
Legal or regulatory authorities when required by law
Successors or affiliates in connection with a merger, acquisition, or asset sale

All third parties are subject to confidentiality and data protection obligations consistent with this Policy.

8. Data Storage and Retention

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where Manhattin or its service providers operate.

Retention principles:

Account data is retained while an account remains active
Transactional and financial records are retained for a minimum of seven (7) years
Deleted accounts are permanently purged within ninety (90) days, unless retention is legally required

9. Data Security

Manhattin implements administrative, technical, and organizational safeguards designed to protect personal information, including:

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Role-based access controls and least-privilege access
Multi-factor authentication for privileged access
Logging, monitoring, and security alerting
Regular vulnerability assessments and patch management

No system is completely secure. Users are responsible for maintaining the confidentiality of their credentials.

10. International Data Transfers

Where personal information is transferred across borders, Manhattin implements appropriate safeguards, including contractual protections such as Standard Contractual Clauses or equivalent mechanisms, in accordance with applicable law.

11. Individual Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of personal information
Restrict or object to certain processing activities
Receive a copy of your data in a portable format
Withdraw consent where processing is based on consent

Requests may be submitted to info@manhattin.com. Identity verification may be required.

12. Cookies and Tracking Technologies

Manhattin uses cookies and similar technologies for:

Essential functionality and authentication
Security and fraud prevention
Analytics and performance measurement
Preference and language settings

Users may control cookies through browser settings. Disabling cookies may affect certain features.

13. Communications and Marketing

Manhattin may send:

Transactional communications: invoices, system alerts, and account notifications
Marketing communications: product updates and promotional messages (opt-out available)

Users may unsubscribe from marketing communications at any time.

14. Third-Party Services

The Platform may contain links to or integrations with third-party services. Manhattin is not responsible for the privacy practices of those third parties and encourages users to review their policies.

15. Data Breach Notification

In the event of a breach involving personal information that poses a risk of serious harm, Manhattin will notify affected individuals and applicable authorities in accordance with Law 25 (Quebec), PIPEDA, and other applicable laws.

16. Children’s Privacy

The Platform is not intended for individuals under the age of 16. Manhattin does not knowingly collect personal information from minors.

17. Policy Updates

This Privacy Policy may be updated periodically. The most current version will be made available within the Platform. Material changes will be communicated prior to taking effect where required by law.

18. Contact Information

Manhattin Inc. has designated a Privacy Officer responsible for compliance with applicable privacy laws.

For questions, requests, or complaints:

Manhattin Inc. Attn: Privacy Officer info@manhattin.com Montreal, Quebec, Canada